In March of 2016, Ubiquity Hosting’s parent company, Nobis Technology Group, was acquired by LeaseWeb. A significant part of the acquisition process is the eventual integration of Ubiquity customers and services into LeaseWeb’s customer portal. In anticipation of the start of this process, we felt that you would benefit from a guide on utilizing the LeaseWeb customer portal. By making this guide available, we hope to provide a way for you to gain insight and better familiarity with it before the completion of the integration.
This guide will not encompass every aspect, but instead serve as a starting point to learn more about the many intricacies and differences between the two portals, and additionally provide a way to fill in some gaps for topics not covered in LeaseWeb’s customer portal documentation (knowledge base). However, relevant LeaseWeb knowledge base articles will be referenced throughout whenever applicable. Below, you will find a topical category link map so that you may quickly find the most relevant information to your interests:
Terminology and Idiosyncrasies
Ubiquity Motion to LeaseWeb Portal Comparison
Getting Started with the LeaseWeb Customer Portal
Ubiquity to LeaseWeb Core Feature Functionality Map
For answers to general inquiries related to the integration process, please see the FAQs companion article here.
First, to add clarity to some terminology and idiosyncrasies found within the customer portal and LeaseWeb website, provided below is a short list of items categorized as such:
The majority of features found in Ubiquity Motion also exist within the LeaseWeb portal in some capacity. Most are similarly named, provide matching functionality, and in some cases exceed capabilities of the equivalent Ubiquity feature. However, their portal does also lack some features found in Ubiquity Motion, in which many are detailed in the feature comparison post here. This post will provide you with a quick overview of these removed/changed features, new features, and unchanged/shared features (in terms of general functionality) per section of the portal.
Access is granted by logging in with the email address and password associated with your account at the following link:
Upon successfully logging into the portal, you’ll be introduced to the dashboard. The dashboard, of course, being quite similar to Ubiquity Motion’s, but instead of all infrastructure devices/services being immediately visible, they’re separated into tiled categories. The number located above the title of each of these categories indicates the amount of active services in that particular category.
The table below provides a navigational link map of where you can find equivalent LeaseWeb features once logged in:
Important company announcements regarding security vulnerabilities, portal/website maintenance, new features, etc. can be found in the Inbox.
The Notification Settings feature provides a way for you to manage three different subscription-based notification types: Network usage (bandwidth notifications), Newsletter, and Network Operations (maintenance and outages).
In addition to providing a quick overview of bandwidth utilization, reports of the data can conveniently be exported to XML or CSV formats for bare metal and virtual machines.
R1Soft backup service management and ordering options are available from within the customer portal under the Dedicated & Bare Metal drop-down menu.
CloudLinux licenses can be ordered under the Dedicated & Bare Metal drop-down in the Software section. The Cloud drop-down menu also has its own Software section, but software licenses aren’t orderable through the portal for this service type. Additionally, a list of active control panel licenses is visible under both of these sections as well. However, control panel licenses can only be ordered through the LeaseWeb website order form.
For general information and usage guides on specific portal features, please see the below knowledge base link map:
Legal/Terms of Service/Policies
Informational overviews for LeaseWeb product offerings can be found below:
|Bare Metal Servers|
|CloudStack Virtual Servers|
|CloudStack Private Cloud|
The methods in which products can be ordered from LeaseWeb differ from Ubiquity as its product offerings and shopping cart are not directly integrated into their customer portal. At this time, the only product orderable from within the LeaseWeb portal is the Pay-as-you-go Bare Metal product. All other services must be ordered through the LeaseWeb website directly. Though, in terms of service options available, offerings are essentially matched between the two separate brands with some additional options (e.g. CDN services) available through LeaseWeb only.
One product with substantial differences between the two brands is shared webhosting. Ubiquity has two service package options: webhosting and reseller hosting. LeaseWeb offers only the first option, and the latter has no equivalent LeaseWeb package. Additionally, Ubiquity’s service options provide an unlimited resource solution, and LeaseWeb’s options are split between five different packages, with limitations on resources, and each package having slightly incremental resource increases over the previous package tier. Another major difference being that LeaseWeb services are hosted in Plesk control panel environments whereas Ubiquity primarily utilizes cPanel environments (with some customers on legacy Interworx platforms as well). Lastly, Ubiquity provides email service directly through its shared hosting platform whereas LeaseWeb handles this entirely separately. Because of this, management of LeaseWeb’s shared hosting email service is instead done through the customer portal, which allows for the following configurable options: mailboxes, autoresponders, aliases, and antivirus/spam control.
In general, the best resource for information on utilizing their customer portal and services is their knowledge base. If you are unable to find information about a particular topic in this guide or LeaseWeb knowledge base, please let us know so that we can make updates to this guide to provide better assistance through this transition period. Thank you for reading, and hopefully you found this guide useful and informative!