Transitioning from Ubiquity Motion to the LeaseWeb Customer Portal

Introduction

In March of 2016, Ubiquity Hosting’s parent company, Nobis Technology Group, was acquired by LeaseWeb. A significant part of the acquisition process is the eventual integration of Ubiquity customers and services into LeaseWeb’s customer portal. In anticipation of the start of this process, we felt that you would benefit from a guide on utilizing the LeaseWeb customer portal. By making this guide available, we hope to provide a way for you to gain insight and better familiarity with it before the completion of the integration.

This guide will not encompass every aspect, but instead serve as a starting point to learn more about the many intricacies and differences between the two portals, and additionally provide a way to fill in some gaps for topics not covered in LeaseWeb’s customer portal documentation (knowledge base). However, relevant LeaseWeb knowledge base articles will be referenced throughout whenever applicable. Below, you will find a topical category link map so that you may quickly find the most relevant information to your interests:

Introduction
Terminology and Idiosyncrasies
Ubiquity Motion to LeaseWeb Portal Comparison
Getting Started with the LeaseWeb Customer Portal
Navigation
Ubiquity to LeaseWeb Core Feature Functionality Map
Feature Highlights
Device/Infrastructure Management
Product Offerings
Conclusion

NOTE:

For answers to general inquiries related to the integration process, please see the FAQs companion article here.

Terminology and Idiosyncrasies

First, to add clarity to some terminology and idiosyncrasies found within the customer portal and LeaseWeb website, provided below is a short list of items categorized as such:

  • Service packages are often referenced in shortened form to ‘packs’.
  • Pay-as-you-go services are the equivalent to hourly services through Ubiquity.
  • The term ‘datatraffic’ used throughout their website and customer portal is used to measure the total amount of traffic in GB/TB. The term ‘datagraph’ is used when a graph representation of ‘datatraffic’ is available to view.
  • The customer portal is occasionally self-referenced as the SSC (Self Service Center).
  • Until recently, a unique ten-digit customer ID was required to log in for each portal user. However, the LeaseWeb portal now supports email address login support akin to Ubiquity Motion, which will now be used instead.
  • If you wish to order services in a region outside the United States, a separate account will have to be created for each region as the legal agreements differ for each region. To further simplify the user experience and to unify multiple regional accounts, a new customer portal feature was recently created that enables account linking. Once an account for a new region has been created, it can then later be linked your other account(s).
  • The blue question mark icon next to various sections throughout the portal denotes that there is a knowledge base article available. Many sections of the portal have corresponding knowledge base articles that provide additional information about the particular features on the page currently loaded.
  • Pay-as-you-go (hourly) Bare Metal Servers are differentiated by a clock icon in the ‘All Servers’ listing.
  • Remote hands services are referenced as ‘advanced support’ in LeaseWeb Service Level Agreements. Pricing is per hour and terms are subject to the SLA tier that you subscribe. All tiers except the ‘basic’ tier include a set amount of remote hands time per month provided at no additional cost, but it should also be noted that this allotted time is non-transferrable to the next month if it goes unused.
  • The history tab found on the individual cloud/virtual server management page is the equivalent to instance event logging found in Ubiquity Motion.
  • Date (i.e. day-month-year) and currency (i.e. $50,00) formatting is occasionally referenced in European format.
  • SSH public keys are only manageable from the cloud/virtual server management page and only apply to the instance actively selected.
  • Ubiquity Motion to LeaseWeb Portal Comparison

    The majority of features found in Ubiquity Motion also exist within the LeaseWeb portal in some capacity. Most are similarly named, provide matching functionality, and in some cases exceed capabilities of the equivalent Ubiquity feature. However, their portal does also lack some features found in Ubiquity Motion, in which many are detailed in the feature comparison post here. This post will provide you with a quick overview of these removed/changed features, new features, and unchanged/shared features (in terms of general functionality) per section of the portal.

    Getting Started with the LeaseWeb Customer Portal

    Portal Access

    Access is granted by logging in with the email address and password associated with your account at the following link:

    https://secure.leaseweb.com/login

    Dashboard

    Upon successfully logging into the portal, you’ll be introduced to the dashboard. The dashboard, of course, being quite similar to Ubiquity Motion’s, but instead of all infrastructure devices/services being immediately visible, they’re separated into tiled categories. The number located above the title of each of these categories indicates the amount of active services in that particular category.

    Navigation

    Ubiquity to LeaseWeb Core Feature Functionality Map

    The table below provides a navigational link map of where you can find equivalent LeaseWeb features once logged in:

    Feature Highlights

    Inbox

    Important company announcements regarding security vulnerabilities, portal/website maintenance, new features, etc. can be found in the Inbox.

    Notification Settings

    The Notification Settings feature provides a way for you to manage three different subscription-based notification types: Network usage (bandwidth notifications), Newsletter, and Network Operations (maintenance and outages).

    Datagraphs

    In addition to providing a quick overview of bandwidth utilization, reports of the data can conveniently be exported to XML or CSV formats for bare metal and virtual machines.

    Backups

    R1Soft backup service management and ordering options are available from within the customer portal under the Dedicated & Bare Metal drop-down menu.

    Software Licenses

    CloudLinux licenses can be ordered under the Dedicated & Bare Metal drop-down in the Software section. The Cloud drop-down menu also has its own Software section, but software licenses aren’t orderable through the portal for this service type. Additionally, a list of active control panel licenses is visible under both of these sections as well. However, control panel licenses can only be ordered through the LeaseWeb website order form.

    Device/Infrastructure Management

    For general information and usage guides on specific portal features, please see the below knowledge base link map:

    Legal/Terms of Service/Policies
    Legal Agreements

    Product Offerings

    Informational overviews for LeaseWeb product offerings can be found below:

    Ordering Products

    The methods in which products can be ordered from LeaseWeb differ from Ubiquity as its product offerings and shopping cart are not directly integrated into their customer portal. At this time, the only product orderable from within the LeaseWeb portal is the Pay-as-you-go Bare Metal product. All other services must be ordered through the LeaseWeb website directly. Though, in terms of service options available, offerings are essentially matched between the two separate brands with some additional options (e.g. CDN services) available through LeaseWeb only.

    Shared Webhosting

    One product with substantial differences between the two brands is shared webhosting. Ubiquity has two service package options: webhosting and reseller hosting. LeaseWeb offers only the first option, and the latter has no equivalent LeaseWeb package. Additionally, Ubiquity’s service options provide an unlimited resource solution, and LeaseWeb’s options are split between five different packages, with limitations on resources, and each package having slightly incremental resource increases over the previous package tier. Another major difference being that LeaseWeb services are hosted in Plesk control panel environments whereas Ubiquity primarily utilizes cPanel environments (with some customers on legacy Interworx platforms as well). Lastly, Ubiquity provides email service directly through its shared hosting platform whereas LeaseWeb handles this entirely separately. Because of this, management of LeaseWeb’s shared hosting email service is instead done through the customer portal, which allows for the following configurable options: mailboxes, autoresponders, aliases, and antivirus/spam control.

    Conclusion

    In general, the best resource for information on utilizing their customer portal and services is their knowledge base. If you are unable to find information about a particular topic in this guide or LeaseWeb knowledge base, please let us know so that we can make updates to this guide to provide better assistance through this transition period. Thank you for reading, and hopefully you found this guide useful and informative!

    Written by
    on June 3, 2016

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