Ubiquity Motion to LeaseWeb Portal Feature Comparison

Changed/Removed Features

API
  • No way to view API call logs within the portal.
  • Customer Portal
  • No avatar support.
  • Affiliates
  • No affiliate system.
  • Resellers
  • No reseller web templates.
  • No reseller customer manager.
  • Dedicated Servers/Bare Metal
  • No memory testing option.
  • Shared Webhosting
  • No cPanel login link.
  • No webmail login link.
  • Support
  • Tickets are identified by numeric IDs instead of alphanumeric IDs.
  • Departments are not listed in the ticket overview.
  • The administration ticket department is the equivalent of the billing department.
  • The ticket status type of ‘new’ exists, which indicates that no one has replied to it yet.
  • No carbon copy email option exists within the ticketing system.
  • Service Offerings
  • Services cannot be ordered through the portal with the exception of pay-as-you-go (hourly) cloud.
  • Only Linux/BSD based operating systems are offered for bare metal pay-as-you-go (hourly).
  • No more overstock servers.
  • Networking
  • No method for directly requesting additional IPs.
  • No DDOS attack history reports.
  • No method for SWIPing CIDR prefixes.
  • Cloud/Virtual Servers
  • No resizing/upgrading of resource allocations.
  • No internal backup services for instances.
  • No template creation for individual instances.
  • No volumes for individual instances.
  • No autoscaling.
  • Billing
  • Billing related items can be found under the Finance section.
  • No account credits section.
  • Alerts/Notifications
  • Alert notification/messages can be found under the Inbox section.
  • Abuse
  • Abuse notifications can be found in its own section.
  • New Features

    Colocation
  • Access card support (limited location support).
  • Shipment notification form (limited location support).
  • User Management
  • Optional estimated monthly costs email (pro forma).
  • Alerts/Notifications
  • Subscription based notifications for bandwidth, newsletters, and network maintenance/status messages.
  • Shared Webhosting
  • Email account/mailbox management.
  • Email alias management.
  • Email autoresponder management.
  • Mailbox anti-virus/spam management.
  • Billing
  • The payments history tab shows an expenditure graph for a quick comparison to prior months.
  • Cloud/Virtual Servers
  • Virtual router creation.
  • FreeBSD is available as an operating system choice.
  • Additional options for recovery mode ISOs.
  • Manual null route capability.
  • Dedicated Servers/Bare Metal
  • Downloadable bandwidth reports (XML, CSV, and email).
  • Aggregated bandwidth graphs.
  • Capability to configure your own iPXE server for OS installations.
  • Software RAID OS installations.
  • Port speed upgrade/downgrade options for private networking.
  • Add or remove private networking to a device.
  • Manual null route capability.
  • Customer Portal
  • Language support for English, Dutch, and German.
  • Customer satisfaction survey.
  • Email account logins.
  • Bandwidth Services
  • Bandwidth is sub-categorized into two different tiers: premium or volume services.
  • Bandwidth packages are upgradeable for dedicated servers from within the portal.
  • Domains/DNS
  • Ability to register domains.
  • DNS record management for domains.
  • Datacenters
  • Two new US locations in San Francisco and Washington D.C.
  • Four new overseas locations: the Netherlands, Germany, Singapore, and Hong Kong.
  • Support
  • Tickets can be created for devices from the device overview page.
  • Tickets have categories (topics) for each department, but ‘other’ can be specified if one doesn’t fit.
  • Tickets have sub-categories (regarding) of the main category selected.
  • Ticket response/status notifications can be toggled on/off per ticket.
  • Ticket responses are collapsable.
  • Tiered SLA services.
  • Shared Features

    Dedicated Servers/Bare Metal
  • R1Soft backup capability.
  • Rescue mode.
  • Power management.
  • Individual device management.
  • Bandwidth graphs.
  • IPMI/console access.
  • Switch port enable/disable.
  • Search capability.
  • Cloud/Virtual Servers
  • Renamable.
  • Start/stop/reboot control.
  • PTR/rDNS management.
  • Reinstall option.
  • Password resets.
  • Bandwidth graphs.
  • SSH key management.
  • Web-based firewall services.
  • Load balancers.
  • Individual instance management.
  • Console access.
  • Search capability.
  • Support
  • Ticket/Email support system.
  • Ticket system support for multiple attachments.
  • Livechat support.
  • Search capability.
  • API
  • API key management.
  • IP whitelisting.
  • Billing
  • Credit card, PayPal, and bank wire support for payments.
  • Downloadable invoices.
  • Exportable service list (CSV).
  • Colocation
  • Individual device management.
  • Customer Portal
  • Two-factor authentication support.
  • Written by
    on June 3, 2016

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